If you have any questions about our service, please contact us.
ACG Menorca Rentacar
Frequently Asked Questions
We try to solve possible doubts that may arise when renting a car:
Yes, as long as the driver of the car is over 23 years old and has more than one year’s driving experience. As you can read in our rental conditions, upon signing the contract, our company exempts the customer from any financial liability for damage to the vehicle or its theft. All of this is FREE of charge, i.e. the coverage is total without any financial damage to the client. The above is conditional on the damage not being due to negligence on the part of the driver.
No. There are no surprises at the time of delivery. We deliver the car with a certain fuel level and the customer must return the car with the same level, more or less.
Not at all. At the time of booking we ask our clients to provide us with their flight number so that we can check the time of arrival and be on time waiting in the arrivals hall at the airport. If your flight is delayed, we will know, and we do not charge any extra for change of delivery time.
No. We do not require the customer to have a credit card. We do not ask for a card number at any stage of the booking. This will only be used if the client chooses to pay for part or all of the booking by card. Please note that if you choose to pay by credit card, we provide a totally secure payment gateway. In the case of paying a part or the totality of the amount of the rent at the moment of the delivery, let him know that he can pay it as he wants: in cash or in credit/debit card.
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No. In case you need any safety device for your children in the rental car, we will provide it at no extra cost. At the time of booking you will be provided with the different types of seats/lifts that we have available for our clients. It is always recommended that the client indicates the weight and age of the child in the observations section so that there are no doubts.
2. With us there is no extra cost to add a second driver to the rental contract. Other companies charge an extra per day when adding a second driver, we do not. On delivery you will have to show us the license of the second driver and we will add it.