Terms and conditions

1- General Conditions

The present general conditions constitute a contract for the reservation of a rental car through the website acgmenorca.com, owned by the company Autos Cala Galdana S.L.U. with registered office at Urb Serpentona nª 7. 07760 Ciutadella de Menorca ( Balearic Islands ) and CIF B57088049. The processing of a reservation through this website implies the express acceptance of each and every one of these general conditions, which are completed with the Spanish legislation, general and specific for consumers and users.

2- Customer responsibility

You declare that you are over 23 years old (21 years old in the case of a 125 c.c. scooter) and have the legal capacity to acquire the services offered through this website. When making a reservation you are exclusively responsible for the accuracy of all the information you provide. If it is found to be incorrect, it could lead to the cancellation of the reservation.

3- Reservations

For the reservation to be effective you must pay a deposit of 25% of the total amount to the account number provided in the confirmation of the reservation and this will be the last step in making the reservation, this will not be considered firm if this payment is not made. This transaction will be made in euros and the price indicated on the page includes VAT.

The rest of the payment must be made at the beginning of the service, otherwise the reservation will be considered cancelled. You will receive the details of your reservation by e-mail with all the information about it.

The successful completion of the reservation process does not constitute a vehicle rental contract, which must be signed by the lessee and the rental company upon their arrival at the place of vehicle pick-up.

The rental company reserves the right to refuse to sign the rental contract to those persons who do not accept the conditions.

3.1- Flexible Reserves – Covid-19 situation

In the reservations of this summer our company offers to our clients more flexibility in payment method, this way we do not ask for an advanced amount, making that everything is paid at the moment of the delivery given the situation of the Coronavirus in Spain; Therefore the client does not have penalty by a possible cancellation.

We understand that the complex situation we are experiencing is something that affects us all and many of you with your holidays already booked in advance and your reserved car may be cut off in such a situation. At Acg Menorca we would like to inform you that with us you don’t have to worry as at the moment we make it as easy as possible for our clients to rent a car. Many clients cancel their bookings and we refund 100% of their transfer and others decide to wait to postpone their booking later and their transfer already made we pass it on to the new booking. These clients who decide to wait and in the end cannot change their reservation and their dates are impossible to travel on the COVID-19 even if they cancel less than 7 days in advance will be refunded the amount of the transfer made.

4- Returns and cancellations

You can withdraw from the contracted services. If the cancellation of the reservation is made seven or more days before the date set for the collection of the vehicle, you will be refunded the full amount you paid as a deposit when you made the reservation.

If the reservation is cancelled less than seven days before the date set for vehicle pick-up, the amount paid as a deposit upon reservation will not be refunded (regardless of the reason). If you return the vehicle before the date set in the contract for vehicle return, no amount will be refunded (regardless of the reason).

5- Rental conditions (insurance)

Our vehicles have a compulsory third-party insurance policy that covers personal injuries of the vehicle’s occupants as well as third parties. Material damages are also covered, except for the damage to your own vehicle.

However, by means of the rental contract, our company exempts the client from any financial responsibility for damage to the vehicle or its theft, all of which is FREE of charge, i.e. full coverage is provided without any financial damage to the client.

What is said in the previous paragraph is conditioned to the fulfilment of the terms of the contract and to the fact that the damages have not been caused by

  • Reckless or negligent driving
  • Ingestion of substances that disturb or diminish the psychophysical faculties of the Driver (alcohol or drugs)
  • Driving by a person not authorised by the company
  • Bumps on the wheels and underneath the vehicle
  • Misfuelling
  • Damage inside the vehicle
  • Loss or breakage of vehicle key (80 and 120 ? depending on model)
  • Loss of the triangle pair (40 euros)

6- Petrol policy

The vehicle will be delivered to you with a certain amount of fuel, usually a quarter tank, and on the day of return it must be returned with the same amount.

*In case of doubt, contact us and we will help you. 

Data Protection

By accepting the present conditions you confirm that you are aware of the current regulations on data protection RGPD and LOPD, on behalf of the company we treat the information you provide us with the aim of providing you with the service requested, and to carry out the invoicing of the same. The data provided will be kept as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation as to whether or not AUTOS CALA GALDANA SL is processing your personal data. You therefore have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

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