1- General Conditions
The present general conditions constitute a contract for the reservation of a rental car through the website acgmenorca.com, owned by the company Autos Cala Galdana S.L.U. with registered office at Urb Serpentona nª 7. 07760 Ciutadella de Menorca ( Balearic Islands ) and CIF B57088049. The processing of a reservation through this website implies the express acceptance of each and every one of these general conditions, which are completed with the Spanish legislation, general and specific for consumers and users.
2- Customer responsibility
You declare that you are over 23 years old (21 years old in the case of a 125 c.c. scooter) and have the legal capacity to acquire the services offered through this website. When making a reservation you are exclusively responsible for the accuracy of all the information you provide. If it is found to be incorrect, it could lead to the cancellation of the reservation.
3- Reservations and payment.
To make the reservation on our website we request a prepayment of 25%. On the day of your arrival, at the time of delivery the rest of the payment is made, you can pay in cash or card.
* Non presential deliveries: In the event that your flight arrives later than 9:30 p.m., the delivery is made in a non-face-to-face manner. We park the car in the arrivals parking lot of the airport and the client picks it up upon arrival. This service is done upon payment. The day before your arrival you will receive a reminder e-mail together with a payment link for 75% of your reservation (you pay in advance the 25%). This payment is made via the online card payment gateway. We ask you to pay the rent 24 hours before your arrival. There is the possibility of making this payment via transfer, the client notifies us to provide the necessary information.
The successful completion of the reservation process does not constitute a vehicle rental contract, which in order to be formalized must be signed by the client and the rental company upon arrival at the vehicle collection point.
The rental company reserves the right to deny the signing of the rental contract to those people who do not accept the conditions.
4- Deliveries and return of the vehicle
Menorca Airport: For deliveries at the Menorca airport, we wait for our clients just at the exit of the arrivals hall of the airport with a folder with the letters ACG. The client addresses us and we deliver the car to the same car park in the terminal. At the time of delivery we explain how to return the car at the airport. Our rental contract explains in detail the few steps to follow to return it to the P1 arrivals car park. In the event that the client parks the car in another car park within the airport complex other than the aforementioned P1 car park, the client will be responsible for the costs of removing the car.
Non-presential deliveries: For deliveries after 9:30 p.m., our delivery method is ‘non-face delivery’. The client receives indications of the location of the car, and together with them the information of where he finds the vehicle key and the parking ticket. This ticket is paid by the customer before leaving the car park. The cost of the ticket will be paid by the client up to a maximum of €10.00. In the event that the amount is higher, the company will pay the difference to the client via bank transfer. The client must send a receipt for the parking cost in such a case. .
Deliveries in Cala Galdana: We are next to the only pharmacy in the urbanization. You can find us by following the following link: Cala Galdana Office
Deliveries in Mahón and surroundings: We have an office in the Mahón industrial zone. We have a car and scooter delivery service at points in Mahón such as the Port of Mahón or the bus station. This service has no added cost. In the case of staying in Mahón, we would specify a point for delivery, depending on the car park and area of the accommodation.
5- Returns and cancellations
You can cancel your reservation with us without penalty up to 72 hours before your arrival. The 25% prepayment made would be fully refunded if canceled before those 72 hours. In the case of canceling the reservation within those 72 hours, or on the same day or not showing up, the 25% amount made as prepayment would not be refunded. Whatever the reason.
*Non-presential deliveries: In the event that the client pays 100% of their reservation one day before their arrival, or the same day, and for some reason they do not arrive in Menorca, we will refund 75% of the payment made .
The rental company reserves the right to cancel the reservation of ‘non-presential deliveries’ customers who have not previously sent the required documentation upon arrival, in the confirmation email sent by our reservations team.
If you return the vehicle before the date set in the contract for its return, you will not be refunded any amount (whatever the reason) for the rental.
6- Rental conditions (insurance)
Our vehicles have a compulsory third-party insurance policy that covers personal injuries of the vehicle’s occupants as well as third parties. Material damages are also covered, except for the damage to your own vehicle.
However, by means of the rental contract, our company exempts the client from any financial responsibility for damage to the vehicle or its theft, all of which is FREE of charge, i.e. full coverage is provided without any financial damage to the client.
What is said in the previous paragraph is conditioned to the fulfilment of the terms of the contract and to the fact that the damages have not been caused by
- Reckless or negligent driving
- Ingestion of substances that disturb or diminish the psychophysical faculties of the Driver (alcohol or drugs)
- Driving by a person not authorised by the company
- Bumps on the wheels and underneath the vehicle
- Misfuelling
- Damage inside the vehicle
- Loss or breakage of vehicle key (80 and 120 ? depending on model)
- Loss of the triangle pair (40 euros)
7- Petrol policy
The vehicle will be delivered to you with a certain amount of fuel, usually a quarter tank, and on the day of return it must be returned with the same amount.
*In case of doubt, contact us and we will help you.
Data Protection
By accepting the present conditions you confirm that you are aware of the current regulations on data protection RGPD and LOPD, on behalf of the company we treat the information you provide us with the aim of providing you with the service requested, and to carry out the invoicing of the same. The data provided will be kept as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation as to whether or not AUTOS CALA GALDANA SL is processing your personal data. You therefore have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.